Findability, SEO, and the Searcher Experience
Do you know the key components of a positive searcher experience? Learn the 7 critical UX facets to help searchers/users locate and discover desired content.
All too often, we hear web developers, search engine optimization (SEO) professionals, usability practitioners, and even search engine reps claim, "It's good for the user experience." And we blindly accept that explanation.
Why did you put keywords in site navigation? It's good for the user experience. Why did Google add Google autosuggestions? It's good for the user experience. Why did Bing create the seemingly endless scrolling effect for image search? It's good for the user experience.
Well, fellow search professionals, I don't know about you, but I am weary of this statement. The reason? I do not hear anyone clearly defining what the user experience is, especially when referring the searcher experience.
Fortunately, one of my esteemed colleagues, information architect Peter Morville, has defined and explained what he believes to be the searcher experience in his book Search Patterns (reference below), which is based on his user experience honeycomb. I have used his definition and explanation of the searcher experience for many years, and I have found it to be valid and credible for every SEO, website usability, and search-engine friendly design project I work on.
Don't Forget About Searchers
Before we get into Morville's explanation, we must address part of the searcher experience that some SEO professionals seem to forget: users/searchers.
We understand that keyword research is a necessary part of the optimization process because it is crucial to use the searchers' language and match their mental models. We understand that there is a very technical element to SEO because all website owners should provide easy access to content for both search engines and users.
Search engine optimization, in our opinion, is not optimizing a website for search engines only. Search engine optimization is optimizing a website for people who use search engines. The human element of SEO is just as important as the technical part of SEO.
That being said, the searcher experience is not:
As search usability professionals, we conduct usability tests all of the time. Believe me, when test participants evaluate the effectiveness of a website and communicate their experience with the interface, no one makes any of the above statements…ever.
7 Facets of the Searcher Experience
So what exactly constitutes the searcher experience? According to Morville, the searcher experience currently consists of the following elements.
(To download the full image and explanation of Morville's User Experience Honeycomb: Searcher's Edition, please go to Flickr.)
This current searcher experience honeycomb is evolving, and I am sure more elements will be added and modified over time. A quick scan of this list shows that usability is part of the user experience. It always has been. Findability is part of the user experience. It always has been a part of UX.
As Morville said in his book Ambient Findability, "Findability precedes usability. In the alphabet and on the Web. You can't use what you can't find."
SEO is a Critical Part of Findability
In Ambient Findability, Morville states:
For many years, we search professionals dealt with negative comments about our profession. We are considered snake-oil salesmen. Some people claim that SEO is not rocket science. And my favorite? SEO is dead.
SEO is not dead. As long as search engines exist, search engine optimization will exist. Search friendliness is a critical part of the user experience. Search optimization is a key component website findability. Of course, search engine spam is an exploitation of findability, but high quality SEO is not.
Next time you hear SEO non-believers unfairly criticize and characterize our industry, ask the critic to define and explain the searcher experience. You will probably find that we are more knowledgeable about searchers than they are.
If you liked this SEO tip, here are more links to related tips and articles from Omni Marketing Interactive:
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